Shipping policy

Saltwater Sculptures takes great care in packaging and shipping your sculptures to ensure they arrive safely. Each piece is handmade and often fragile, so we use professional-grade materials and methods ensuring safe transit.

Processing Time

  • Orders are processed and prepared for shipment within 3–5 business days after payment (excluding weekends and holidays).
  • Orders that include a custom base or shelf are processed and prepared for shipment within 7–10 business days after payment (excluding weekends and holidays).
  • You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Options & Costs

  • Domestic Shipping (e.g., within the US / your country):
    • Calculated at checkout based on weight, dimensions, and destination.
    • We offer [e.g., standard, expedited] options via UPS.
    • Free delivery may be an option for local addresses.
  • Large or Heavy Sculptures: Items over [e.g., 50 lbs or 24 inches] may require freight shipping or custom crating. We will contact you for approval of any additional costs.

Packaging & Protection

All sculptures are professionally packaged to minimize risk:

  • Wrapped in multiple layers of bubble wrap.
  • Protected with foam inserts or custom supports.
  • Double-boxed with ample cushioning material depending on the item.
  • Larger pieces are crated in sturdy wooden or reinforced containers.
  • We include insurance coverage for the full value of the artwork.

Photos of the packaged item may be sent upon request before shipping.

Shipping Times & Tracking

  • Domestic: 3–10 business days after shipment (varies by location and carrier).
  • Tracking is provided for all orders. Delays due to carrier issues or customs are outside our control.

Insurance & Damage Claims

  • All shipments are fully insured for the purchase price (or higher upon request).
  • If your sculpture arrives damaged, note any damage on the delivery driver's receipt if possible (e.g., "Damaged upon delivery").
  • Notify us immediately, or within 48 hours of delivery at the latest, as delays may void the claim.
  • Take clear photos of the outer packaging (before opening, showing labels and any visible damage). And then take photos of the damaged sculpture and all packaging materials.
  • We will work with the carrier to file a claim and arrange a replacement or refund where possible.

Returns & Refusals

  • Please ensure someone is available to receive the package.
  • If a delivery is refused or undeliverable due to incorrect address, the customer is responsible for return shipping and any additional fees.
  • See our [Refund/Return Policy] for full details on returns.

Important Notes

  • We are not responsible for delays caused by carriers, customs, or unforeseen events.
  • Shipping rates are subject to change.
  • For questions about free delivery, please contact vojta@saltwatersculptures.com before purchasing.

By placing an order, you agree to the terms outlined in this Shipping Policy.